Il n'est plus possible d'atteindre le niveau expert sans obtenir un certain nombre de crédits de niveaux intermédiaires. Les certifications ITIL V2 ont cessé d'être disponibles en 2011 [5]. Tarif Certification ITIL Foundation : 311 € HT (373 € TTC) Tarif Certification ITIL Intermediate : 363 € HT (436 € TTC) Tarif Certification ITIL Practitioner : 404 € HT (485 € TTC) Si vous avez la moindre difficulté dans cette procédure nos experts formation se feront un plaisir pour vous aider. ITIL v3 Foundation candidates are encouraged to move straight to ITIL 4 Foundation to keep their skills up-to-date. Les certifications ITIL V2 ne sont plus disponibles depuis 2011, pour laisser place à la version 3. Ils sont joinables au 01 42 93 52 72. Above we have both the ITIL v3 and ITIL 4 certifications paths. 2. The certification also applies to IT professionals who work within an organization that has adopted ITIL and so need to be aware of and contribute to the overall service improvement programme. Once you have concluded the course material, simply register with your Thought Rock exam ID for your ITIL certification exam online and choose the date and time that is best for you. ITIL 4 Foundation is suitable for individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization. This training program helps in increasing the confidence level of the candidates by allowing them to design, implement, and use IT services for the satisfaction of their customers. Intermediate candidates should continue their ITIL v3 journey to build the skills they need. Les concepts clés de la gestion des services. Les définitions : service, utilité, garantie, client, utilisateur, sponsor et gestion des services. Dans la version 3 d'ITIL, il existe quatre niveaux de certifications [6]. A virtual proctor will monitor you throughout the exam, ensuring that you adhere to the closed book conditions. The ITIL Foundation certification is the base for other ITIL certifications and adds two credit points to the qualification scheme of ITIL. Le niveau Foundation de la certification ITIL est destiné aux professionnels : Qui souhaitent comprendre les bases du référentiel ITIL; Qui souhaitent mieux comprendre la façon dont l’ITIL peut être implémenté pour améliorer la gestion des services informatiques. Cette nouvelle formation ITIL Foundation v3 certifiante donne accès à la gamme des certifications intermédiaires cycle de vie et aptitudes dispensés par plusieurs centres de formation, qui ont chacun leur mérites, pour ne citer que Egilia ITIL® 4 Foundation, préparation à la certification Formation Orsys.