It was obviously faulty from the moment I opened the box since the machine would … One of the biggest isssues that people often run into … Go buy it from box.co.uk and send it to me and then also give me a discount and apologize for the time, money and effort you have made me waste. Our Test Labs compare features and prices on a range of products. Our Test Labs compare features and prices on a range of products. This has to be the worst company I have ever dealt with. Have been trying to order desktop from lenovo website but error messages keep popping up. OMG I certainly have done the wrong thing in ordering £1000 worth of goods for my grandson. An apology is not enough in this case and i will explain in detail why. Up to the 26th evening the product was still available and advertised on your site and after it was included as part of the Black Friday discount the product became sold out on the site. I want my computer the specific model that I ordered delivered to me urgently. Customers service and technical support very poor. I am saddened and outraged that this was my first order on their site. Don't get me started about there call centres!AWFUL CUSTOMER SERVICE. I would not have another one even if it was free!I have recommended friends to avoid Lenovo products. I only have one star ,as I am unable to give 0 stars . We use cookies to allow us and selected partners to improve your experience and our advertising. Answer: Nothing. to unlock our reviews. I wanted a refund as I started to see how shoddy the craftship was, but as it was over a month they would only repair. You'll instantly be able to compare our test scores, so you can make sure you don't get stuck with a Don't Buy. It's been another month and I still haven't got a response. I have never had an issue purchasing something like I did with Lenovo, so disappointed that this brand is hiding a very poor service on the behind. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Anything but Lenovo, Poor Return Policy - Bad Communication / Updates. to unlock our reviews. Unfortunately the configuration was mismatched and I requested for a return and refund. All rights reserved. 5 hours later i get an email that my order was cancelled because unfortunately the thinkbook is no longer available. The bit that really impressed me all the packaging was recyclable, if only others would follow their lead. Very, very poor returns policy. Avoid lenova worst service. I am an international student,My one Mistake was to buy the Lenovo laptop online for my higher studies. I apologize as well but your apology is not enough. Screen broken hidges. So, you are telling me now that a product that I ordered 2 days before it became sold out on your site is not available for me and instead of finding it for me and giving me a timeframe when it will be delivered you are cancelling my order and just apologize. Anyway I sent an email to there complaints saying I wanted a refund as I'm not sending it back for them to hold onto it another month. They cannot guarantee a Lenovo webcam monitor works with other make computers. I purchased an AIO $1000 at Best Buy Glendora CA. Lenovo laptop prices. Will look at another brand I think. So basically the wait is more like 20 working days for a return collection not 5-8. There response time is 1 month just to respond saying you have been escalated and will take 3 days to respond. The monitor is not fit for purpose. Try Which? If I could have scored lower I would have done. They are rude and incompetent unless you are purchasing, once you have paid they don't want to know. Freezing, hopelessly slow, and by far the worst computer I have ever owned. I requested the return on the day I received the laptop.. After a month, I'm still left stranded.. and without any update about this return or my refund. A shame as it looked like a good deal. to unlock our reviews. You'll instantly be able to compare our test scores, so you can make sure you don't get stuck with a Don't Buy. Like the poster below my order for a IdeaPad 5i 15 - Graphite Grey, placed on the 26th November (a day ago), has just been cancelled, no explanation provided and is now no longer available on the Lenovo website. Our Members get the full picture, with all the Best Buy and Don’t Buy products. YOU HAVE BEEN WARNED! By continuing to browse you consent to our use of cookies. The repair took a month as they send it to Germany for repair and they finally admitted it was a manufacturing defect.