How do we cancel our entire Upflex plan?
Contact your sales rep, account manager, or just reach out on Intercom chat.
How do we adjust our plan?
If you aren’t using all your Unlimited Passes, you can cancel these at any time in the Upflex Business Portal, or by reaching out to Upflex support. If you aren’t using all your Day [...]
Can my Day Passes for desks be used for private office?
Unfortunately, Day Passes for desks and Day Passes for private offices are not interchangeable.
What if we run out of Day Passes before the end of the month?
No worries – if your employees use more Day Passes than your plan provides, you’ll simply be charged for each additional Day Pass at the time of booking.
Do Day Passes in my monthly plan roll over?
If you have a plan that gives you 5 or 10 Day Passes a month, these will rollover for three months.
When do my monthly subscriptions start?
Your Day Pass and Unlimited Pass monthly subscriptions start the day you purchase them, and are renewed every 30 days.
What if my employee does a no-show?
We get that life happens. Last minute issues are no problem, but we can’t issue refunds because we do still need to pay the workspace.
How do they cancel a booking?
Employees can cancel a booking on the Upflex app or web portal. Canceling desk reservations more than 24 hours before the start time: As long as the start time of the reservation is more [...]
My employee wants to book a space right now, but Upflex won’t let them until the next hour or half-hour mark. What should they do?
For all bookings, reservation times only start every half-hour. If an employee wants to book a desk at a space right away, the next available time will be at :00 and :30 past the hour. We suggest [...]
There’s no desks or rooms available at the space my employee wants to book. What should they do?
While it’s uncommon for our workspaces to be unavailable, it does happen. Usually, Upflex staff can make recommendations for nearby spaces that have availability, or can reach out to the space to [...]
